C works as a manager at a large home improvement store in town. Oftentimes he'll come home with stories about an obnoxious customer or a crazy order or some other work-related shenanigans. Last night he came home and was a little upset because a woman had returned a large order of blinds that she'd had for over a year and that had nothing wrong with them. This was going to hurt the store's budget, which screws up bonuses, quotas, etc. so he was a little "peeved." So why'd she return the blinds you ask?
Apparently this woman had paid for tiles to be installed in her house. The installer did it wrong, and then was "unhelpful" when that was pointed out. From how C told it, he tried to half-ass the repair and then told her where she could put her opinions on how she'd like her tile to look. So this woman returned the tile. And everything she'd bought at the store. Ever. She hired a flat bed, loaded it with cabinets, refrigerators, blinds, tiles, even a toilet that she pulled out of her bathroom, and returned. it. all. Point made.
I dream of being that determined to make my point. Can you imagine how pissed off she must have been to rip out her toilet and take it to the customer service desk?
Wow, that is some serious dedication!! It's too bad others have to suffer for that installer's lack of people skills though!
Shazam, crazy lady with a flatbed. I'm sure that will come up at the next store meeting regarding excellent customer service. Might bring it up myself at our next meeting.
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